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Refund Policy

At Phoenix MCE, we are dedicated to providing the highest quality digital marketing services to our clients. However, if for any reason you are not satisfied with our services, we offer the following refund policy:

  1. Request for Refund: To request a refund, you must contact us within 14 days of the start of the service.

  2. Evaluation of Refund Request: Our team will evaluate your refund request and determine if a refund is warranted. If a refund is approved, it will be processed within 30 days.

  3. Scope of Refund: Refunds are only available for services that have not been completed and for which we have not provided any deliverables. Any deliverables that have been provided will not be refunded.

  4. No Guarantee of Results: Our services are designed to improve your digital marketing performance, but we do not guarantee specific results. Refunds will not be issued based on the lack of desired results.

  5. Exceptions: In exceptional cases, such as a breach of contract, a full refund may be issued.

Thank you for choosing Phoenix MCE for your digital marketing needs. If you have any questions or concerns, please do not hesitate to contact us."



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P O Box 3210,

Main Mall, Gaborone,


+267 75721332

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